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These are answers to the most common questions we are asked, and they’ll help you get the most out of our apps.


Seven FAQ

What is the 7 Month Challenge?

Workout 7 minutes every day for 7 months. Thats it! You get three hearts as you start out and your hearts refill each month, miss a workout day however, and you lose a heart. If you lose all your hearts, it’s game over and your next workout will start a new attempt. Plus, for extra motivation, every two months you compete in the challenge, you’ll earn a free new workout!

Oops! Need to skip a Seven workout day for a jog or yoga class? No worries! You can log all your activities in Seven by going to the Profile section and tapping the ‘Add Activity’ button at the bottom of the screen. It will count towards your 7 Month Challenge.

Finally, if you enable Apple Health under Settings, Seven will automatically import your workouts from the Health app to your Profile, as well as share all the workouts you do in Seven with the Health app. Pretty cool.

Can I workout for free?

In addition to the free full body workout, you also receive a new free workout every day. To try it out, you can go to Free Today in the Quick Starters section on the Workout tab, where it is updated every day.

To inspire you to keep up with your personal fitness journey, you will be awarded with a free workout if you stay in the 7 Month Challenge for two months, this also includes pause days.

Can’t get enough? Explore the full potential of Seven app during our one week 7 Club trial with access to over 200 exercises. The trial includes all workouts, weekly workout plans for specific fitness targets, support from our personal trainer and much more. Seven is your personal fitness buddy that can help you succeed at all your ongoing health goals.

I think I lost my purchases!?

Oh no! To restore your purchases, go to ‘7 Club’ in Seven Settings and scroll to the bottom of the next screen. There should be a ‘Restore Purchases’ button, press it and wait for it to finish.

If it doesn’t work. Make sure you are logged in to your Profile (or create one if you don’t have one), then re-install the app and try this approach again.

How can I change or cancel my subscription?

Many apps including Seven offer subscriptions and free trials that automatically renew at the end of each billing period.

If you wish to change or cancel your subscription, you can easily adjust renewal settings from your own device. To manage all your subscriptions, go to your phone’s Settings > tap your profile photo > go to iTunes & App Store > tap your email > view Apple ID > sign in > tap Subscriptions > find Seven in the list and manage your subscriptions.

For Android devices, start the Google Play Store app and find “Subscriptions” directly in the side menu. You can also visit the Google Play Store website and click on ‘My subscriptions’ also located on side menu.

Please note that when the subscription expires, all your workouts will be locked again.

Let us know how we can make Seven fit your needs.

My workouts don’t launch on Apple Watch

Sometimes due to system-wide energy saving rules, the Apple Watch can take some time to sync data.

If you see an arrow sign, the workouts are downloading, but they need time. It may help to put the Apple Watch on your charger and leave it running in the foreground on both the iPhone and watch.

The most important thing is to give the watch screen time. Do this by scrolling on the crown every few minutes to keep the screen on. Every once in awhile, be sure to open and close both apps (ie. hit the home button / crown, and then open the app again). Let the screen be on until it fades.

If it still doesn’t work, make sure you are signed in to your account in the Profile section. You can then uninstall the app from your iPhone, re-download it from App Store and sign back in. Wait for a few minutes with your Apple Watch app in the foreground to sync downloads etc.

Please contact support if the workouts still refuse to transfer.

Google Fit isn’t working

There are a few things you can try. First, go to Settings and turn off Google Fit, wait for a few seconds, close the app, reopen it and then try turning Google Fit back on in Settings.

If that doesn’t work, make sure Seven isn’t still connected in Google Fit ‘connected apps’, if you are, disconnect both Google Fit and Seven, close both, wait a few seconds and reconnect in Seven.

Lastly, make sure you are logged in to your account in the Profile section and try uninstalling and reinstalling either Google Fit or Seven.

Please contact support if you continue having issues.

Can I change the language in Seven?

For your convenience, Seven applies the language you’ve set up on your device.

To change the language, go to Phone Settings > General > Language and region > select English and Seven will be in English. Seven is available in 8 languages: German, English, Spanish, French, Italian, Portuguese, Russian and Chinese.

I didn’t get a free workout after 2 months

To earn a free workout, you need to stay in the 7 Month Challenge for 2 consecutive calendar months. For example, if you started the challenge on February 14, your first free workout will be unlocked around April 14. If you’ve noticed that it didn’t, continue the challenge for a couple more days to see if anything changes.

You can go to Categories in the Workouts tab and view the Unlocked category for your existing unlocked workouts. Count how many months you have stayed in the Challenge compared to how many workouts you have unlocked.

At this point, if you notice that you’re still missing a workout, make sure you have a Seven profile and send your username to support. We would be happy to help you solve the problem.

I’m a runner, can I log my progress in Seven?

First, make sure you are logged into your Profile. Then, you can manually log any activities you’ve completed outside of Seven in the app by going to the Profile section and tapping the Add Activity button at the bottom of the screen. By doing this, you gain statistics and unlock achievements from all your workouts.

You can also enable Apple Health under Settings. Seven will then automatically import your workouts from the Health app to your Profile, as well as share all the workouts you do in Seven with the Health app.

How do I take a ‘rest day’?

Everyone needs a break and you shouldn’t be punished for it. If you want to take a break from your workouts, you can go to the Profile section > 7 Month Challenge and then tap > ‘Pause’ button located below the progress indicator.

A window will pop up informing you of the ‘30 day pause limit’. After you’re ready to continue your fitness challenge, just press ‘resume’.

Can I use Seven on different devices?

Yes, just sign in to your Profile and Seven will keep all your workouts and progress in sync.

How many calories do the workouts burn?

It varies a bit depending on the intensity of the workout, your weight, gender etc. Be sure to fill in the profile section on your Health app with some of the information above. That way, Seven can sync the information and calculate the value specific to your body during each workout. You can manage whether your device’s health data will sync to the app through the Health section under Settings.

Can I play my own music during the workout?

Yes, just start your workout playlist and launch a workout in Seven. Your music will fade slightly during instructions throughout the whole workout.

If you would like your music to stay at full volume throughout your workout, disable Music Fading from the sounds section in Settings.

How do I contact support?

Please feel free to contact us! We truly value your thoughts and ideas on Seven as they can help us grow and improve.

We’re available at the touch of a button. Just scroll to the top of the ‘Support’ screen> tap the button at the top right corner to give direct feedback or ask for our help.

Cycles FAQ

What do the different colors mean?

Red dots indicate your period days while green dots are fertile days.

Normal days are grey, and today is always the largest circle.

Learn more about what the colors mean and the many other Cycles’ features by tapping on the i (info) icon at the top right of the Cycle tab.

My period started 1 day early!

No problem! Use your finger to rotate the dial in the Cycle tab until the first Red day gets larger. That means you are now on day 1 of your cycle. Don’t forget to press Save.

If you think your cycle length has changed, you can calibrate that by tapping the center button and then choosing the Cycle tab at the top.

How do I reenter my period info?

Go to the Cycle tab and tap the center button to see your previous period. To recalibrate, tap the dates your previous period began and ended. Don’t forget to press Save. Cycles will now use your latest correct period to forecast your next cycles.

How can I protect my privacy?

Cycles includes a passcode lock to prevent prying eyes. Tap the Partner tab and then the Settings icon at the top (it looks like a gear). You’ll see an option to set your passcode.

Cycles also lets you set your Reminder messages to give discreet notifications like “The bees are coming.” You can set these in the Reminders tab.

What can my partner see when I share my cycle?

Your partner will see the same Cycle tab view as yours, which is updated whenever you make adjustments.
Everything inside your Reminders tab always stays private.

Email invite was not received by my partner.

Try sending another invite to make sure it was spelled right.

If it doesn’t work let your partner download the app and sign up as usual, if they use the same email as you sent the invite to, your invite should be waiting for them there.

If not, they can still send an invite to you so you can accept it and connect.

I never received a connection request from my partner.

Make sure your partner sent the invite to the same email address that is displayed under your name in the Partner tab.

Also make sure you are not already connected to someone else, as you cannot receive new connection requests if you already have a partner.

What are the benefits of using Facebook login?

The Facebook login button is used only to save you the extra steps of creating and verifying a new name/password for Cycles.

Pocket Cycle never posts anything to Facebook or uses your Facebook data in any other way.

How does Cycles know which days are fertile?

Cycles applies a scientific method if your cycle is between 26 and 32 days for increased accuracy. This method always mark day 8 to 19 in your cycle as fertile. As long as your cycle stays within 26 to 32 days this method will maintain its accuracy, regardless of when your ovulation day actually falls.

For shorter or longer cycles, fertility is calculated based on your ovulation day. Cycles does this by marking 5 days before and 2 days after your ovulation as fertile. This is because, under optimal conditions, sperm can stay alive inside a woman for up to 5 days. It has been reported that women can conceive up to 2 days after ovulation.

Note that your ovulation day may change based on outside factors, such as stress or sickness. Cycles is not intended for use as a means to prevent pregnancy in any way.

Can I calculate my own ovulation day?

Go to the Cycle tab and tap the center button. From there, select Calibrate Cycle at the top to adjust your ovulation day.

When determining the ovulation day number, remember to count the number of days backwards from when your next period will begin.

How do I adjust my average cycle length?

Go to the Cycle tab and tap the center button. From there select Calibrate Cycle at the top to adjust your cycle length.

Pocket Cycle will update your current and future cycle forecasts as soon as you press Save.

Does my cycle length change the number of fertile days?

No, it doesn’t. However, if your average cycle length is not optimal for use of the preferred scientific method for determining fertile days, Cycles applies another method instead based on your ovulation day. You can read more about it in the answer to “How does Cycles know which days are fertile?”

I don't receive my reminders.

Usually it’s because the iPhone or iPad notification settings are turned off. Enable them for Pocket Cyce by going to your device Settings and tap on Notifications.

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