Employee Spotlight: Emily
Have you ever sent us a question, feedback or idea? You were probably talking to Emily!
Company Role: User Success Manager
Favourite Quote: “When you want something, all the universe conspires in helping you achieve it.” - The Alchemist
What is something challenging in your industry that you want to fix?
When you have a lot of questions coming in, turning to automated support can be tempting. But as a user, it can be frustrating to explain yourself to a robot - sometimes you just want to speak to a human being!
I think that while support can be challenging, it’s so worth it to have that personal link to your users. In fact, that’s one of the best parts of my job. I love being able to connect with our users on a personal level, whether it’s congratulating them on their workout progress or hearing their thoughts on a new feature.
What do you do at Perigee?
If you’ve written into support recently, then you’ve probably been chatting to me! I'm also responsible for in-app copy, social media content, write blog posts and test our apps to find bugs.
What’s your story?
Being half English, half Swedish, I grew up in the UK and moved to Sweden during high school. I fell in love with languages and studied French and Italian at university, before spending a year teaching English in Italy. I’ve always been passionate about fitness in one way or another, whether practising yoga, rowing or playing touch rugby! When I saw the position of User Success Manager at Perigee, it was like the perfect combination of my passions for communication and wellbeing.
What do you enjoy doing when you are not working?
It changes a lot depending on the week! In my spare time I enjoy working out, baking and doing yoga. I also love to learn new things so at the moment I’m trying to learn the guitar.
What are you passionate about?
The things I’m most passionate about are probably languages, animals and healthy living.
What would be your personal motto?
Look for the good.
What skill(s) have you developed while working at Perigee?
I was brand new to working with apps before I started, so I found bug testing quite challenging initially. There’s always more to learn, but I’ve come a long way in developing my testing skills. Now I have a lot of fun pushing the app to its limits and testing weird scenarios - that’s often where you find the sneakiest bugs.
Like what you heard? Want to work with Emily? Check out our latest positions:https://careers.perigee.se/