Need assistance?

These are answers to the most common questions we are asked, and they’ll help you get the most out of our apps.


Seven FAQ

What is the 7 Month Challenge?

Do the 7 Minute Workout every day for 7 months. Easy as that. However things can happen so you get 3 lives. Skip a day and you loose one heart. If you loose all your hearts it’s game over and your next workout will start a new attempt.

You can keep track of your hearts in the Track Tab, or look at the Calendar. It fades the workout markings from green to yellow and finally red when you can’t miss any more days without loosing your progress.

Every month your 3 hearts get refilled, so if your friend starts the challenge later, you can still compare months and see who can keep it green the most!

What do circuits mean?

By completing the 7 Minute Workout, you have performed 1 circuit. However, for a greater challenge, you may ask Seven to repeat the workout several times in a row (up to 5 consecutive circuits).

If you stop in the middle of the second circuit and don’t finish it, Seven will still record the number of completed circuits so you don’t miss a day in the 7 Month Challenge.

Can I run the app on both iPhone & iPad?

Yes!

Even better, Seven will automatically sync your workouts between your devices through iCloud so you can work towards that 7 Month Challenge from anywhere!

Can I play my own music in the workout?

Yes!

Just start your workout playlist and launch Seven. The music will fade down for voice overs and sound effects, then automatically return to full volume for the exercises.

Why is everything red in the Track Tab?

This means you skipped a workout and lost your last heart. Your progress will reset and start on a new 7 Month Challenge attempt next time you do a workout. Skip less than 3 days per month to stay alive!

But don’t worry, your Calendar will still keep your old workouts so you can keep track of them. Better luck next time!

How do I sync Seven between my iPhone and iPad?

Just make sure you are logged in to same iCloud account on both devices. Then everything is automatic. Complete a workout on your iPad then check on your iPhone and it should popup there as well.

Did some sounds suddenly disappear?

Make sure your mute switch is turned off and your volume is high enough on your device. The iPhone has two different sound levels, one for “Ringer” and one for “Volume”. Ringer is for sound effects and Volume is for music and workout sessions.

Unless you play music on your phone, you will adjust the Ringer volume with the hardware buttons. To adjust the volume for workouts in Seven, start by going to Instructors or Volume Settings screen. From there increase the volume with your hardware buttons to desired level.

How many calories do the workout burn?

It varies a bit depending on intensity, your weight, gender etc. Seven can calculate the specific value for your body and workout if you connect it with the Health app from settings.

Where is the app on my Apple Watch?

If you can’t find Seven on your Apple Watch, make sure your watch runs watchOS 3.2 or later. You can get it by updating your phone to iOS 10.3 then go to watch app > My watch > General > Software Update, and check for updates, then 3.2 should appear.

If it still doesn’t show up on your Apple Watch, go to your Watch app on your iPhone and tap on Seven. From there you can select to show Seven on your Apple Watch as well as activate the glance if you would like.

How do I restore my purchases?

Go to settings and tap on Restore Purchases.

Note that as long as you use the same Apple/Google ID you can never be charged twice for the same purchase. So you can also just try to purchase the items again. The store will notify you that you already purchased it and download it for free.

My workouts won’t download?

First make sure to restore your purchases from Settings. If nothing happens, try to restart Seven to initiate the download again.

If that doesn’t help either, try restarting your device as well. If that doesn’t work either, the last resort is to remove Seven and re-downloading it. That should initiate a clean download.

Once finished your workouts will be available

Can I stop the renewal of my 7 Club membership?

Yes!

Go to Settings on your device, then tap on App and iTunes Stores, tap on your Apple ID, tap View Apple ID, then under subscriptions tap on Manage.

From there you can change interval and disable auto renewal.

Can I record other workouts for some days?

Of course! Go to the Track tab and tap the Pen & Paper icon. From there select “Record Other Workout”.

If you are in a 7 Month Challenge Seven will mark todays date in the calendar as a workout day so you don’t lose a heart. Note that circuits only increase if you do Seven circuits.

If your other workout is recorded in the Health app Seven will automatically fetch that workout if permitted and mark your calendar for you.

Cycles FAQ

What do the different colors mean?

Red indicates your period days and green are fertile days. Normal days are grey, and today is always the largest circle.

Find explanations of all the colors and many more features by tapping on the i (info) icon at the bottom right of the Cycle tab.

My period started 1 day early!

No problem! Use your finger to rotate the dial in the Cycle tab until the first Red day gets larger. That means you are now on day 1 of your cycle. Don’t forget to press Save.

If you think your cycle length has changed, you can calibrate that by tapping the center button and then choosing the Cycle tab at the top.

How do I reenter my period info?

Go to the Cycle tab and tap the center button to see your previous period. To recalibrate, tap the dates your previous period began and ended. Don’t forget to press Save. Cycles will now use your latest correct period to forecast your next cycles.

How can I protect my privacy?

Cycles includes a passcode lock to prevent prying eyes. Tap the Partner tab and then the Settings icon at the top (it looks like a gear). You’ll see an option to set your passcode.

Cycles also lets you set your Reminder messages to give discreet notifications like “The bees are coming.” You can set these in the Reminders tab.

What can my partner see when I share my cycle?

Your partner will see the same Cycle tab view as yours, which is updated whenever you make adjustments.
Everything inside your Reminders tab always stays private.

Email invite was not received by my partner.

Try sending another invite to make sure it was spelled right.

If it doesn’t work let your partner download the app and sign up as usual, if they use the same email as you sent the invite to, your invite should be waiting for them there.

If not, they can still send an invite to you so you can accept it and connect.

I never received a connection request from my partner.

Make sure your partner sent the invite to the same email address that is displayed under your name in the Partner tab.

Also make sure you are not already connected to someone else, as you cannot receive new connection requests if you already have a partner.

What are the benefits of using Facebook login?

The Facebook login button is used only to save you the extra steps of creating and verifying a new name/password for Cycles.

Pocket Cycle never posts anything to Facebook or uses your Facebook data in any other way.

How does Cycles know which days are fertile?

Cycles applies a scientific method if your cycle is between 26 and 32 days for increased accuracy. This method always mark day 8 to 19 in your cycle as fertile. As long as your cycle stays within 26 to 32 days this method will maintain its accuracy, regardless of when your ovulation day actually falls.

For shorter or longer cycles, fertility is calculated based on your ovulation day. Cycles does this by marking 5 days before and 2 days after your ovulation as fertile. This is because, under optimal conditions, sperm can stay alive inside a woman for up to 5 days. It has been reported that women can conceive up to 2 days after ovulation.

Note that your ovulation day may change based on outside factors, such as stress or sickness. Cycles is not intended for use as a means to prevent pregnancy in any way.

Can I calculate my own ovulation day?

Go to the Cycle tab and tap the center button. From there, select Calibrate Cycle at the top to adjust your ovulation day.

When determining the ovulation day number, remember to count the number of days backwards from when your next period will begin.

How do I adjust my average cycle length?

Go to the Cycle tab and tap the center button. From there select Calibrate Cycle at the top to adjust your cycle length.

Pocket Cycle will update your current and future cycle forecasts as soon as you press Save.

Does my cycle length change the number of fertile days?

No, it doesn’t. However, if your average cycle length is not optimal for use of the preferred scientific method for determining fertile days, Cycles applies another method instead based on your ovulation day. You can read more about it in the answer to “How does Cycles know which days are fertile?”

I don't receive my reminders.

Usually it’s because the iPhone or iPad notification settings are turned of. Enable them for Pocket Cyce by going to your device Settings and tap on Notifications.

Didn't find the help you needed?

Send us a message and we'll get back to you as soon as possible.